Refund Policy

Purpose

The County Engineers Association of Maryland (“CEAM”) collects payments for membership dues, conference registrations, sponsorships, training programs, publications, and other Association activities. This policy establishes the circumstances under which refunds may be granted.

Membership Dues

Membership dues are non-refundable once payment has been processed, except in cases of duplicate payment, administrative error, or as otherwise approved by CEAM Leadership.

Conference, Meeting, and Event Registrations

  • Refund requests for conferences, meetings, workshops, and other CEAMsponsored
    events must be submitted in writing.
  • Refund requests received will be reviewed on a case-by-case basis, and, if approved, CEAM may provide a full or partial refund or credit toward a future event.

  • Registrants who are unable to attend may substitute another attendee from the same organization at no additional charge, provided CEAM is notified before the event.

Sponsorships and Exhibitor Fees

Sponsorship and exhibitor payments are generally non-refundable. Refund requests due to event cancellation by CEAM will be reviewed on a case-by-case basis, and CEAM may provide a full or partial refund or credit toward a future event.

Event Cancellation by CEAM

If CEAM cancels an event, participants may be offered: 1. A full refund; 2. A credit toward a future CEAM event; or 3. An alternative participation option, as determined by CEAM. CEAM is not responsible for reimbursing travel, lodging, or other expenses incurred by attendees.

Duplicate or Erroneous Payments

CEAM will promptly refund payments made in error, including duplicate charges, upon verification of the error.

Refund Request Procedure

All refund requests must be submitted in writing to the CEAM Treasurer or designated administrative contact and must include:

  • Name of the payer.
  • Organization (if applicable).
  • Date and amount of payment.
  • Reason for the refund request; and

  • Supporting documentation, if requested.

Processing of Refunds

Approved refunds will generally be processed within thirty (30) days of approval and will be issued using the original payment method whenever possible.

Exceptions

The CEAM Executive Committee reserves the right to make exceptions to this policy when warranted by extraordinary circumstances and when doing so is in the best interests of the Association.

Policy Review

This policy may be amended from time to time by action of the CEAM Executive Committee or Board of Directors.